Be sure

• If you need to look up your serial number just go to Lost Key Lookup.
• you are running the latest version of the program. It is possible that we have already solved the problem you have in the latest release.
• to review the Help File located in your program. It was designed to walk you through each and every feature of the software.
• to read our Frequently Asked Questions (FAQ)
• If you perform any operations on the 'DB' folder, BE SURE to make a backup copy of the entire DB folder with all subfolders and files in it.
  This folder contains all your projects!!!

If you have not found anything suitable for you, please, specify the following parameters when sending your question:

1. Your software parameters:
   • Operating system version
   • Other software you have installed on your computer (put special attention to proxies, firewalls, antiviral software, residential programs and programs that work with networks on the system level)
2. Hardware configuration of your computer:
   • Processor type
   • RAM size
   • Free space available on the disk, where the program is installed
   • File system type on the disk, where the program is installed (usually one of FAT, FAT32 and NTFS)
   • Free space on the system disk
   • File system type on the system disk
   • Screen resolution
   • Desktop color depth
   • Networking and other hardware you might have
3. Type of Internet connection:
   • Whether or not you are using proxy server (if so, indicate program name)
   • Whether or not you are using firewall software (if so, indicate program name)
   • Connection type: modem (dial-up), cable or other (describe in detail)

We are dedicated to providing excellent customer service. Please fill out the form below completely and you're guaranteed to have an answer within 24 hours, but usually it will take less than 20 minutes. WebGrip responds with priority first to emailed questions through our form below. Please be assured if we can't get you up and running via email, we will call you and walk you through the issue.